Sent 2 hubs, not sure what to do?
Hello, I ordered Gig1 Broadband, but I was sent two different hubs today. They are both Hub 5 routers. I am not sure which one to use, and what I should do with the other router?
Forum Discussion
3 Replies
Hi , I have migrated from the Hub 3 to Hub 5 today on the Gig1 service. I would expect either of them to work ok. You can use the new network name on the bottom of the Hub5 or when the service is working rename it to your old network name.
keep the 2nd hub5 as a spare, unless VMo2 ask for it back.
I followed the installation instructions for replacing hubs. I did have to reset the hub before it connected properly. The Hub 5 wireless is very good and I have probably retired my Google Wifi nodes (gen1). Time will tell.
good luck with your installation
P1ng
Only one Hub will be registered to your account. So one will need to be returned or you will be charged for non return.
If you wait here a day or two a VM Mod should pick this up and hopefully find out which Hub Serial number is currently allocated to your account.
- Tom_W1
Forum Team
Hi pepsglasses thanks for posting although we're sorry to hear of the concerns you've raised here regarding the Hubs.
So we can see which Hub needs returning, please expect a PM from me to arrive shortly and respond directly when you can!
Many thanks
