Sending back equipment
Why don't Virgin do anything at all to help their customers? You chased me for equipment, but won't accept emails. You won't accept WhatsApp outside of UK times - the only "chat" available and I can't even open it because it's a QR code on my own phones screen... How am I supposed to take a photo of that? You don't even give me a board with the correct heading after I jump through hoops to join this stupid forum.
I left the UK on 12th April, as Virgin are well aware given that I called and explained the situation when I cancelled the service. I am now in the US until October, but am being harassed and threatened with extra charges by Virgin for not sending back the equipment.
If you wanted the equipment back, you should have sent the packaging to me before I left the country - all the information was given to you over a month in advance of the services being cancelled. I can send to the equipment on my return to the UK in October, but I will not pay any additional charges for Virgin's own tardiness in sending out the packaging.
Sincerely,
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