Forum Discussion

Gordon353's avatar
Gordon353
Joining in
7 months ago

Leaving Virgin And Sending Back Equipment

I have recently left Virgin and have been asked to return equipment 

I have sent my Router and TiVo® box 1TB back in the supplied returns packaging and posted using Yodel with supplied returns label as requested by them, but I keep receiving text messages as per the below but with no way to respond !!

"A £40 charge will be applied to your account on 07/08/2024 if our kit isn’t returned before then as per our T&Cs. The prepaid returns packaging we sent should have everything you need to pack and return it. If you need new packaging, tap the link to reorder: virginmedia.com/returnspackage"

Please can someone at Virgin let me know why this is happening?

 

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Hi Gordon353 

    The emails/sms messages regarding returned equipment are sent by an automated systems process so you may continue to receive these until VM do receive the returned items.  

    It generally takes up to 14 days for the returned items to be picked up by VM's systems as they are entered in bulk.

    If you have the tracking info then that is your proof that you've sent the equipment back, and you should be able to track it's progress on the yodel website.. 

  • Hi Gordon353

    Thanks for your post and welcome back to our community.

    We're sorry to hear you're receiving reminders for the returned equipment. 

    When was this returned please?

    It can take around 10 working days for this to reach us and be updated on the account.

    You may receive some automated reminders in that period.

    If it's been over 10 working days, please let us know and we'll send you a private message to look into this further.

    Please pop back to us when you can. 

     

    • Gordon353's avatar
      Gordon353
      Joining in

      Hi Vikki,

      I returned in on the 15th at 

      Yodel Morrisons Daily

      5-6 Locks Heath Centre Centre Way, Southampton, Hampshire, SO31 6DX
       
      Many thanks
      • Ilyas_Y's avatar
        Ilyas_Y
        Forum Team

        Thank you for the reply Gordon353 👋🏼

        Did you receive a token of receipt from the store confirming the sending off in regards to the equipment?
        i.e. Did the store provide you with a receipt that has a tracking reference on there?

        Let us know and we can go forward from there. 😇

        Kind regards,
        Ilyas.