Forum Discussion

Sylvia1's avatar
Sylvia1
Joining in
2 months ago

Router?

Hello, 

Is it possible for Virgin to send me a new hub? I dropped the hub by mistake and ports at the back of the router is loose and not working.

Kind Regards

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 months ago

    As this is a Community Forum, and not a direct line to VM as such, it will take a day or two for a VM Mod to pick this up.  If you need is urgent, it would be best to phone Customer Services directly.

  • Kath_P's avatar
    Kath_P
    Forum Team
    2 months ago

    Hi Sylvia1, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear the hub has been damaged. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

    I have sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Thanks,