Forum Discussion

Lway's avatar
Lway
Joining in
5 months ago

Router not delivered

Router due to be delivered by Yodel to my new address, missed the initial attempt at  delivery so rearranged for the next day. No delivery attempt made and tracking shows parcel as lost until today where it shows as returned to virgin. Unsure what's happening tried the virign WhatsApp chat but wasn't successful in getting anywhere.  Could do with getting another router sent out at this point!

  • John_GS's avatar
    John_GS
    Forum Team
    5 months ago

    Hi Lway 

    Thanks for posting and welcome to the community. Sorry to hear of the issue with the delivery.

    Please call our pre-install team on 0800 052 1734 and they can either do a new order for you, or possibly just send a new router out upon receipt of the current router.