Forum Discussion

faithdallas's avatar
faithdallas
Joining in
19 days ago

Ripped off cover damaged cables

 

  • faithdallas's avatar
    faithdallas
    Joining in
    19 days ago

    I've been told to post here, in order for someone to help me fix this - is anyone from Virgin able to help us fix this? This serves the entire building (three flats). Based in London

    • Tudor's avatar
      Tudor
      Very Insightful Person
      19 days ago

      The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

    • Gareth_L's avatar
      Gareth_L
      Forum Team
      15 days ago

      Hello faithdallas.

      Thanks for your first post and welcome to our community.
      You're in the right place to arrange for the cover to be replaced.

      We just need to take some details from you first.
      If you don't mind, I'll need to send you a private message to pass security. 
      If you can check the envelope at the top right of your screen, that would be great. 
      Gareth_L