Forum Discussion

ADotD's avatar
ADotD
Joining in
2 years ago

Require extension coax cable to my VM Hub!

Hi all

how would I go about getting hold of a longer coax cable to connect from the wall box to my VM hub?

right now the one I have is about 1m in length but I need something around 2-3m so I can move the hub to a more appropriate place!

thanks in advance!

5 Replies

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  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 years ago

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    2 years ago

    Hi there ADotD 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I would be more than happy to see what we can arrange for you via a private message. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
     

  • DJB93's avatar
    DJB93
    Joining in
    2 years ago

    Likewise, I received my self install kit at weekend but cable is far too short to reach my TV and for where I would like to place hub. Could I request a 3m extension cable please?

    • Joseph_B's avatar
      Joseph_B
      Forum Team (Retired)
      2 years ago

      Hey DJB93,

      Welcome to the Community Forums and thanks for the post.

      We can certainly look into helping you with this, for me to be able to do so I will be sending you a private message, just so that we can confirm some information.

      Joe

    • Joseph_B's avatar
      Joseph_B
      Forum Team (Retired)
      2 years ago

      Hey DJB93,

      Glad you could join me on that private message, if you do need anything further from us, please do let us know and we can look into this for you.

      Joe