Forum Discussion

mattgallardo01's avatar
mattgallardo01
Joining in
12 months ago

Requesting of Virgin Media Broadband Coverage

Hello,

I've trying to request via your costumer service to have further coverage of you Virgin Media fibre broadband to our address for almost 2 years now. I've seen my neighbors having virgin media installed on their house even though we are on the same street (just few house away). Looks like there is a virgin media line/cable next to our house but they have not full cover our the whole street. May I please talk to someone on how this can be fix?

  • VM-Jon's avatar
    VM-Jon
    Problem sorter
    12 months ago

    Hi mattgallardo01 

    Thank you for reaching out to us here, welcome to the community.

    I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

    Thank you

    Jon

      • Alex_RM's avatar
        Alex_RM
        Forum Team
        9 months ago

        Hi mattgallardo01,

        Did you get a private message from VM-Jon? If so, we'd advise to respond to your last message from him.

        Alex_Rm