luigimorra
5 months agoJust joined
Request for Engineering Intervention: wall socket
Hi,
I need an engineering intervention at my address. I’ve received the Virgin Media broadband setup kit, but the cables provided don’t match the wall socket.
I’ve tried calling the pre-installation team on 0800 052 1734 multiple times with no response. I understand the QuickStart pack is sent when VM was previously installed. I checked if any internal boxes, possibly NTL or Telewest, exist, and looked for an external omnibox, but no internal connection point is apparent.
Please assist with this issue.