Forum Discussion

MarkTSmithson's avatar
MarkTSmithson
Joining in
2 months ago

Replacement cable from wall box to a Hub 5 router

Hi

Can I request a replacement cable to connect my Hub 5 to the wall box? The cable is white  with green connectors at either end There are stickers indicating wall socket (red) at one end and ONU Or Hub (black) at the other end.

Thanks

3 Replies

  • Arissa_H's avatar
    Arissa_H
    Icon for Forum Team rankForum Team
    31 days ago

    Hi MarkTSmithson 👋
    Thank you for posting and welcoming you with big virtual arms to our Community Forum 🤗
    I can take a closer look into this for you regarding your hub cable 🧐
    I will private message you, please watch out for the envelope ✉️
    Thank you. 

  • JTC652's avatar
    JTC652
    On our wavelength
    31 days ago

    This is a fiber patch cable to your 5X router. They are relatively inexpensive, they are available from Amazon in various lengths. you need LC/APC to LC/APC type, 

    https://amzn.eu/d/7xemmKT

    They can go in anyway around, try not to bend them around 90 degree bends as this breaks the glass fibre inside them.

     

  • Arissa_H's avatar
    Arissa_H
    Icon for Forum Team rankForum Team
    27 days ago

    MarkTSmithson 👋

    Thank you for joining me on private message 😊
    Please let us know how the engineer visit goes.

    If you want to track or amend the appointment you can by our app.

    Let us know if you need further assistance.