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MarkTSmithson's avatar
MarkTSmithson
Joining in
4 months ago

Replacement cable from wall box to a Hub 5 router

Hi

Can I request a replacement cable to connect my Hub 5 to the wall box? The cable is white  with green connectors at either end There are stickers indicating wall socket (red) at one end and ONU Or Hub (black) at the other end.

Thanks

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  • Arissa_H's avatar
    Arissa_H
    Icon for Forum Team rankForum Team
    4 months ago

    Hi MarkTSmithson 👋
    Thank you for posting and welcoming you with big virtual arms to our Community Forum 🤗
    I can take a closer look into this for you regarding your hub cable 🧐
    I will private message you, please watch out for the envelope ✉️
    Thank you. 

  • Arissa_H's avatar
    Arissa_H
    Icon for Forum Team rankForum Team
    4 months ago

    MarkTSmithson 👋

    Thank you for joining me on private message 😊
    Please let us know how the engineer visit goes.

    If you want to track or amend the appointment you can by our app.

    Let us know if you need further assistance.