Forum Discussion

philives23's avatar
philives23
Tuning in
2 months ago

Relocate wall socket

Hi VM,

We need to move the Virgin Media wall socket, probably only needs to move a few inches. Could a VM engineer be booked in please to re-locate the wall socket?

Kind regards,

Phil

3 Replies

  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 months ago

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 months ago

    Standard £25 non fault call out fee.  If you wait here a day or two a VM Mod should pick this up and discuss with you.

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    2 months ago

    Hey philives23, thank you for reaching out and no problem at all we can look at sorting this out.

    There is an one off charge of £25 for this, we will send you a DM now.