We have multi room and the external cable protector has been blown off the wall in last nights storm (Darragh) - can I arrange a refit/replacement here or do I have to call, albeit there are no options on the phone service for this type of thing?
Just report it as a fault.
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.
Hi FatherlyGoat,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear that the external omni box cover was blown away with the recent storm. This is something we can certainly arrange for you but in order to do that I'll need to confirm some information to ensure we're booking the visit on the right account.
I've sent you a direct message to allow us to do this with you in a private space. If you're using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you're on a mobile/tablet device then instead, click on the little circle icon in the top right then select 'Messages'. 😊
Thanks,
