Red Light on Router Advice please

Hi ok so ur working fine just the router is showing a red light have u check online to see if there is any issues have u tired turning it off for 30 mins and back on again 

could just be the router system is a bit conused for somereason but if it is fine and working fine why not just leave it??

What hub is it? If a hub3 it’s possible overheating and hub needs replacing. If it’s a hub4, you have no interface to the network. 

Hi Robert731, thank you for your post.

In the the first instance, please follow the below steps in the following order:

• Turn the power switch off on the back of the Hub
• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight

• Use the power switch to turn the unit back on

If after following the steps the router doesn't boot back up after a few minutes, or the red light returns when it does, it'll need replacing.

Please pop back to us at your earliest convenience.

Thank you for your support Hosay299 and Tudor 👍

Regards,
Daniel

Hi Robert731 

Thanks for coming back to me with your details.

I've gone ahead and booked in an engineer appointment for you.

There’ll be no charge for this visit unless:

• The technician finds that the issue isn’t due to our network or equipment, for example if it relates to equipment or other systems not provided by us, or it’s been damaged.
• You miss the appointment for any reason, or someone over 18 isn’t in at the time of the appointment.

Otherwise, the appointment would be free of charge.

The technician will confirm if a charge is applicable and a £25 Appointment Charge or a £25 Missed Appointment Charge may be applied to your account.

If you need to change or cancel your appointment you can reply to the SMS you’ll receive, or you can manage this through the My Virgin Media App up to 4pm the day before the appointment.

Let us know how the visit goes and if you need anything else 😊