Forum Discussion

Gavhaigh1's avatar
Gavhaigh1
Joining in
20 days ago

Red light on hub5x

Please help!

hub5x been working fine since we moved to virgin 2 months ago. Came home today and saw flashing red light. Re booted, no luck. switched off and re started, no luck. No Wi-Fi at all and pulling my hair out. Can any one give me any pointers to getting it sorted? I have run the app diagnostic test and done what the guide says but still no luck. 

  • newapollo's avatar
    newapollo
    Very Insightful Person

    If nothing is showing using the online checker then you could also try the automated Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

    What does it say on the router config page via 192.168.0.1 ?

    It might be dirt on the fibre - see the following post

    https://community.virginmedia.com/discussions/Wireless/virgin-media-hub-5x-keeps-disconnecting-many-times-an-hour/5541999/replies/5542208

    • Gavhaigh1's avatar
      Gavhaigh1
      Joining in

      Thank you for the prompt response to my plea for help! Beyond my capabilities but got an engineer visit booked through the app after diagnostics couldn’t find any faults (?). Broken fibre optic cable.

  • Hi Gavhaigh1 

    Welcome to the Community Forums. 

    Sorry to hear of your concerns with the Red light on your Hub5x. Checking the systems on our side we can see this has already been investigated and looks resolved. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.

    • Gavhaigh1's avatar
      Gavhaigh1
      Joining in

      Thank you Carley. Yes it has now been fixed by virgin engineers - a broken fibre optic cable caused the outage. Used the app to check the system and book an engineer visit.

      • Steven_L's avatar
        Steven_L
        Forum Team

        Thanks for coming back to us Gavhaigh1 and we're glad that your issues have now been resolved after the engineer visit. Please do let us know here on the forums, if you have any further issues. 

        Kind Regards,

        Steven_L