Forum Discussion

shellcs's avatar
shellcs
Joining in
2 years ago

Received Quick start kit but no virgin box at new house

I need help getting my broadband set up. I've moved into a new house this weekend. I was sent a quick start kit but there's no virgin socket in here to plug it into. I've got a really terrible phone signal here (it's taken ages to get online to write this) so phoning up the helpline would be really difficult. Can I get some online support please?
  • carl_pearce's avatar
    carl_pearce
    Community elder

    It doesn't have to be a VM socket, it could be labeled Telewest, or even just a coax cable sticking out the wall.

    Do you have a wall box on the outside of your home? If you do try to follow where the cable enters to the inside.

    • shellcs's avatar
      shellcs
      Joining in

      I found a coax cable sticking out of the wall that the Virgin cable fitted in, but the hub has been in set up mode (flashing green light) for about 3 hours now. I'm guessing this means the cable isn't quite right? It's the only option I had. Does this mean I need someone from Virgin to come out and sort it?

      • carl_pearce's avatar
        carl_pearce
        Community elder

        The cable could be disconnected in the local cabinet so yes, a VM visit may be required.

        You could try the activation number on:

        0800 953 9500.