Forum Discussion
- carl_pearceCommunity elder
It doesn't have to be a VM socket, it could be labeled Telewest, or even just a coax cable sticking out the wall.
Do you have a wall box on the outside of your home? If you do try to follow where the cable enters to the inside.
- shellcsJoining in
I found a coax cable sticking out of the wall that the Virgin cable fitted in, but the hub has been in set up mode (flashing green light) for about 3 hours now. I'm guessing this means the cable isn't quite right? It's the only option I had. Does this mean I need someone from Virgin to come out and sort it?
- carl_pearceCommunity elder
The cable could be disconnected in the local cabinet so yes, a VM visit may be required.
You could try the activation number on:
0800 953 9500.
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