Forum Discussion

webriddler's avatar
webriddler
On our wavelength
2 years ago
Solved

Random resetting to Router mode (should be modem mode)

My GIG 1 package has been active for about 4 months during the whole time on 3 separate occasions the modem is 'resetting' itself to Router mode. It takes a complete reset to 'undo' and reconfigure i...
Gig1
modem mode
reset
  • webriddler's avatar
    webriddler
    11 months ago

    Hi,

    Just wanted to update but VM DID arrange to replace the Hub5, I was able to successfully activate the new hub and (fingers crossed) so far the new hub is working as expected. I will keep an eye on this and post any updates to this thread.

Matthew_ML's avatar
Matthew_ML
Forum Team
11 months ago

Glad to hear this, if you need anything in the future you know where we are. 

Michael99's avatar
Michael99
Dialled in
10 months ago

I received a Hub 5 to attempt to fix my disconnection issues, it didn’t but exactly the same thing happened to me this morning and a search brought your post up. It wouldn’t go back into modem mode until a sixty seconds reset using the button on the bottom.

 

The big red bar is when it went into router mode.

 

 

  • Robert_P's avatar
    Robert_P
    Forum Team
    9 months ago

    Hello Michael99

     

    thanks for the posting the update to your issue and we're sorry to hear this is still ongoing. There shouldn't be an issue putting your particular model Hub into modem mode, it may be an issue with that particular Hub and will require replacing.

     

    I will send you a Private Message to get some more details from you to assist. Check the envelope in the top right of the forum when signed in for the message.

     

    Rob

  • Robert_P's avatar
    Robert_P
    Forum Team
    9 months ago

    You're welcome Michael, enjoy your Friday and bank holiday weekend.

     

    Rob