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cquigley179's avatar
cquigley179
Joining in
18 days ago

QuickStart kit with no router

My QuickStart self-installation kit didn’t come with a router, is that normal? I got a large envelope with the cable and spanner but no router and now the internet isn’t working. 

3 Replies

  • -tony-'s avatar
    -tony-
    Alessandro Volta

    that makes no sense unless you have moved and taken your router with you - if thats it then that would have to have been agreed in advance - you would then connect your old router and ring the activation line

  • Hi cquigley179, thank you for your post.

    Apologies for any confusion caused in relation to this matter 😔

    I can see you've spoken to the team since you posted. Has clarification on the situation been provided?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel