Forum Discussion

Davedoubledecks's avatar
Davedoubledecks
Tuning in
5 months ago

Question about my installation in a flat with IRS system.

 

 

 

Dear all,

im having my new virgin media installed next weekend in my flat with a IRS system. I’ve had a pre install visit and they took photos. The question I’m asking is on Monday I have Virgin turning up to replace my faceplate which I assume is the one with my satellite and tv aerial connections but recent I had this fixed by a company called SCCI Alphatrack and I asked the engineer about getting Virgin media and he told me that they replace the faceplate and connect to virgin via the connection box outside wall. He also says that Virgin ask them to do this and then they charge Virgin. He had the faceplate in the van but couldn’t install it as the current job was not with Virgin. So will the visit on Monday be done as Virgin are coming out not SCCI. I’ve told customer services about this but not sure they understood.

Thanks and hope this makes sense.

David

  • Client62's avatar
    Client62
    Alessandro Volta
    5 months ago

    I'd want to speak to the landlord, their agent, or the property management company
    to confirm who normally installs the VM cables for residents.

    • Davedoubledecks's avatar
      Davedoubledecks
      Tuning in
      5 months ago

      The housing association agreed with virgin to install the cable into the Intergrated Reception System a few years ago and the coax cable for all tv inputs comes into the flat. My old neighbour had virgin installed but has left now but I took a photo of the socket with the Virgin coax connector with the satellite etc

  • Client62's avatar
    Client62
    Alessandro Volta
    5 months ago

    That is the first time I've seen this faceplate on the forum.

    The key question remains,  who is responsible for installing that socket in your flat ?
    Could it be a contractor specified by the Housing Association ?

    • Roger_Gooner's avatar
      Roger_Gooner
      Alessandro Volta
      5 months ago

      IRS faceplates have been installed for years in flats to provide multiple outlets for DTT, satellite and radio. When VM provides its service you have "VM over IRS" whereby the faceplate is replaced by a VM one which adds the outlet for the coaxial cable. (I'm careful not to say "VM's coaxial cable" as the existing cable in the building is used to carry VM's signals.) VM is responsible for the work and some of it is often contracted out to a specialist like SCCI.

      • Davedoubledecks's avatar
        Davedoubledecks
        Tuning in
        5 months ago

        Yes exactly but it was trying to arrange to get faceplate changed with cable connected to VM on the junction box on the apartment block wall and customer services not fully understanding this and even the engineer who did the pre install survey had not seen this setup before. Keep my fingers crossed by a week on Thursday midday I’m connected. 

  • Davedoubledecks's avatar
    Davedoubledecks
    Tuning in
    5 months ago

    Well when the SCCI engineer came to repair my socket he told me Virgin media have to book them as that socket belongs to Virgin and SCCI charge virgin to replace and connect.

    • jbrennand's avatar
      jbrennand
      Very Insightful Person
      5 months ago

      Just see what the VM Tech has to say and does, when they visit on Monday.

  • Davedoubledecks's avatar
    Davedoubledecks
    Tuning in
    5 months ago

    Well that was a wasted day off. Phone Virgin Media and there was no appointment down to replace the faceplate by the backend team. It was on the notes for today but appointment never confirmed. The chap emailed them again and hopefully will get a appointment before Saturday otherwise will need to cancel.

  • Davedoubledecks's avatar
    Davedoubledecks
    Tuning in
    5 months ago

    Update. After talking to SCCI alphatrack who said no appointment received by Virgin Media to change the faceplate and then contacting Virgin Media my appointment for the faceplate swap (SCCI) is now Wednesday 11th and the virgin media engineer the following day. The person I spoken to was helpful and apologies for the delay and got the appointment with SCCI. At least now I have appointments for both.

    • Davedoubledecks's avatar
      Davedoubledecks
      Tuning in
      5 months ago

       

       Well I’ve got the first part of my installation completed on th virgin over IRS system so just the virgin engineer to come in the morning after it was it was moved from this afternoon to get connected.

      so the first picture is the virgin box where the cable comes from the street and then the engineer runs a coaxial cable to the next box and now uses one of the cables going to my flat for tv say etc for virgin media.

    • Kath_P's avatar
      Kath_P
      Forum Team
      5 months ago

      Hi Davedoubledecks, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. 🙂

      We're happy to hear you've been installed and the services are going well. 

      We're sure things will continue but if any issues do crop up, pop back to us in the Community and we can help 🙂

      Thanks,