Forum Discussion

Kings6491's avatar
Kings6491
On our wavelength
26 days ago

Pre Contract Acceptance

I received my pre contract documents on 5 December 2024 which state my contract will commence on1st February 2025. I was advised in a VM telephone call that my equipment would be delivered to me on 28 January 2025. it occurred to me that I had not accepted the pre contract and I understood that I could do this using my VM account. When logging into it brief details appear for about a one second then disappear! There seems to be no means for me give my acceptance to the contract offered by VM. Help please?

  • unisoft's avatar
    unisoft
    Knows their stuff
    26 days ago

    Try using Inprivate/Incognito mode to not use any existing cookies and cache.

  • Kings6491's avatar
    Kings6491
    On our wavelength
    25 days ago

    I eventually found for what I was looking. It was under Service Status, then My Orders. It shows an order reference number and order date, even though I have not to my recollection ever accepted the pre contract. But that's not a problem to me as I'm just glad to obtain confirmation of equipment delivery and contract start date.