Potential 3 month delay for installation
I ordered my broadband for the 7th of February, unfortunately since then I’ve had 3 new installation dates and a new set for next month. My ‘local representative’ has told me they’re waiting for the ...
Forum Discussion
A familiar story .... the waiting on local authority is a usual "excuse" - in reality that usually happens very quickly and the issue lays elsewhere in a long chain of outsourcing. Not much you can do about it other than collect large amounts of account credits for their missed dates.
See this for some pointers on a similar issue in 2021
Look at John’s excellent précis of the situation in message 18 here…
And then re. install compensation - see the Ofcom rules….