Forum Discussion

caledonia112's avatar
caledonia112
Joining in
8 months ago

Postcode database Issue

Myself and the residents of my street have been trying to order Virgin for the best part of a year. With technicians on the ground stating it is available.

I am convinced this is purely down to an address database issue.

My street has 28 Addresses, however only 6 are listed. 
The houses were built in 2016 and are present on all databases apart from Virgin.
Are you able to manually update your database, or provide information as to who supplies the address data.

Postcode EH24 9BY


  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    8 months ago

    It's worth mentioning that getting your postcode onto VM's database doesn't automatically mean that you can get a service from them.

    If their network in the area is already operating at its full capacity, they will not be making further connections.

    It's even possible that they have not included those postcodes to discourage applications that they cannot meet. 

  • caledonia112's avatar
    caledonia112
    Joining in
    8 months ago

    Some houses are shown, but a house in-between and sharing the same ducting isn't shown. With no technical reason for the gap. 

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team
      8 months ago

      Hi there caledonia112 

      Thank you so much for your post and welcome back to the forums, it's great to have you here. 

      I am so sorry to hear that we are not yet available in your area, but we would be more than happy to submit a form to register your interest in this. 

      I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.