My neighbour recently had VM full fibre installed. He wanted to make a friend referral but we realised my property is not included in the supply area. The engineer who was installing the new line from the nearest telegraph pole said he could easily reach my property also. When I call the sales team at VM all they say my property is not in their supply area and they are not interested in hearing about what the engineer said. Anyone know who to contact in VM to sort this?
Way to expand and want new customers VM...but then without modem mode on full fibre might be for the best.
Forum TeamHi Asshes 👋 welcome to the community forum! Thanks for posting.
Sorry to hear that services aren't currently listed as available at your address.
We'd need to raise a request with the team to register your interest and investigate if it's possible to get services installed. You can do this yourself here 👉 https://www.virginmedia.com/postcode-checker/results?postcode=null&uprn=null
But I will also send you a PM to confirm a few details and help with this from our side if needed. Please keep an eye on your Inbox 📩 in the top right corner of the page.
Thanks for your patience in the meantime! 🌞
