Forum Discussion

jude471's avatar
jude471
Joining in
2 years ago

Phone doesn’t connect to internet unless VPN?

Recently my phone internet doesn’t work while connected unless I turn on a VPN. Or if I use mobile data it will work. My wifi still connects Well to other devices and they don’t need a vpn. I’ve restarted the router twice but nothing. Although , it has worked but extremelyy slow without a VPN. Any ideas?

  • Client62's avatar
    Client62
    Alessandro Volta

    Before the VPN connects what IP, Gateway & DNS is your mobile trying to use ?

  • Hi jude471 

    Welcome to the community forums 

    So sorry to hear that you're having issues connecting you phone to the home network. As all the other devices connect, it looks like it could be something with the phone itself. 

    Did you make any changes at all to it's network settings whilst setting up your VPN at all? 

    As Client62 has asked, are you able to confirm which DNS and such are being used to make the connection? 

    When you go into your WiFi networks page (where you chose a network to join) you should have an 'i' icon you can select to see all this information.