Forum Discussion

newtonll's avatar
newtonll
Joining in
2 years ago

Outside Junction Box Damaged

Hi, the cover for my brown outside junction box has come off and I can’t locate it. How do I get a new one fitted? Thanks Linzi 

 

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  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 years ago

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

    • newtonll's avatar
      newtonll
      Joining in
      2 years ago

      Thanks, I don’t have a landline and I keep getting sent links that don’t help me and my call is ended so this was my next option. 

      • Daniel_Et's avatar
        Daniel_Et
        Icon for Forum Team rankForum Team
        2 years ago

        Hi newtonll 👋 Thank you for your post and welcome to the Virgin Media Community 😀

        We're sorry to see what's happened 😔

        In order to discuss getting a new omnibox fitted, we'll send you a private message on here. Look out for the envelope in the top right-hand corner. 

        If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

        Regards,
        Daniel