Forum Discussion
3 Replies
- TudorVery Insightful Person
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
- newtonllJoining in
Thanks, I don’t have a landline and I keep getting sent links that don’t help me and my call is ended so this was my next option.
- Daniel_Et
Forum Team
Hi newtonll 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to see what's happened 😔
In order to discuss getting a new omnibox fitted, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel
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