Hi there,
The cover for my broadband cable unit where it enters the house needs replacing.
We previously had an older one that had been hanging on by a thread from the previous owners of the house. If someone could point me in the right direction in order to get it replaced that would be great.
Pic is attached below.
Many thanks,
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.
Forum TeamHi nbushby01
Welcome to the Community Forums.
Thanks for reaching out regarding your missing cover. We can help arrange an engineer to replace this for you on our side. Please join me in a private message so I can locate your account and pass the account security. You can see your private messages at the top of the page, in the envelope icon, or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop-down.
