The outside brown virgin media cable box / cover is completely broken and come off. I am concerned about the cabling integrity to the natural elements as well as unscrupulous people who can easily cut the wires (It has been done before I'm sure) . I couldn't find anywhere on the Virgin Media help site and app to request a replacement box - how do we go about arranging this please?

Post up a photo an a VM person will respond on here and arrange a fix - when they get here in a day or two

Outside brown virgin media cable box cover completely broken

18 Replies

AntOConnor
Joining in
4 months ago
Hi,
Can someone please get back to me about arranging for a new box? Mine is broken outside.

Thank you!
khyp49
Joining in
4 months ago
Hi,
Our omnibox is also missing and the cables are exposed - could you please help and organise a replacement?
Thanks!
- Akua_A
  Forum Team
  4 months ago
  Thank you for this picture khyp49 To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
  
  Thanks,
katie25
Joining in
10 months ago
Hi there, we’ve cut the tree back and seen our cover is also missing! Please can you help?
- Tom_W1
  Forum Team
  10 months ago
  Hi katie25 thanks for your post here in the Community although we're sorry to hear of your concerns.
  
  Please allow me to send you a PM so we can look into this further for you.
  
  Kindly expect the PM to arrive shortly and respond directly when you can!
  Many thanks
Susanna
On our wavelength
12 months ago
I also have this issue. A splitter was recently replaced, but the cover is broken and the wiring exposed. Please can this be sorted.
- Beth_G
  Forum Team
  12 months ago
  Hi Susanna
  
  Thanks for your post, welcome back to the Community Forums.
  
  Sorry to see your omni box has become damaged! I'll be happy to help and arrange for it to be repaired. I've popped you over a private message.
  
  Thanks!
doubleedge
Tuning in
2 years ago
Hi Virgin Team
You kindly and very promptly repaired the outside brown virgin media cable box / cover as it was completely broken and had come off.
Unfortunately it has happened again. Would you be able to help me? I'm worried that it will get vandalised and the cables damaged.

brown cover broken, cables exposed
- Arissa_H
  Forum Team
  2 years ago
  Hi Doubleedge 👋🏼.
  
  Thank you for posting and welcoming you back onto our community forum 😊.
  
  Sorry to see the brown box cover is broken ☹.
  
  So I can look into this, I will have to private message you.
  
  Please watch out for the envelope ✉.
  
  Thank you.
jbrennand
Very Insightful Person
3 years ago
Post up a photo an a VM person will respond on here and arrange a fix - when they get here in a day or two
- doubleedge
  Tuning in
  3 years ago
  Hi John
  I marked your reply as answered my query - I hope I haven't by mistake closed this ticket ??? 🙂
  - Ashleigh_C
    Forum Team
    3 years ago
    Hello again,
    
    Thanks so much for your private message and confirming your address, I have now booked you a visit for your Omnibox – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.
    
    There will be no charge for this visit unless:
    • The technician diagnoses the faults as not being caused by our network/equipment
    • The technician discovers that the fault or problem relates to your equipment
    • The technician discovers that the fault or problem relates to any system that we are not responsible for
    
    The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.
    
    Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the My VM app by 4pm the day before the appointment.
    
    If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.
- doubleedge
  Tuning in
  3 years ago
  Hi John
  Thank you for replying back to me, appreciate it.
  I have uploaded a few pics of the devastation that has occurred to my virgin cable box! 😞