Outdoor cable cover missing
The cover blew off during a recent storm. I’d like to request a replacement.
149295204/26
Forum Discussion
6 Replies
Try reporting as : Plastic small termination box, Missing cover
https://www.virginmedia.com/help/reportingdamageThanks! Tried phoning earlier but the automated system is so frustrating
- Carley_S
Forum Team
Welcome to the Community Forums.
Sorry to hear the team hasn't been able to help you with arranging a replacement for your omni-box. If you still need support on this, please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop-down.
Sorry to hijack the thread but just to save creating another one... I have the same issue. Brown box front cover blew off in Friday's storm. How do I go about arranging another one?
Kind Regards
Michael
- Carley_S
Hi mick405
Welcome to the Community Forums.
Sorry to hear the storm has taken the cover for your Omnibox. We can get an engineer arranged to replace this for you. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop-down.
Thanks Carley, I’ve dropped you a message.
