Forum Discussion

timjgilbert's avatar
timjgilbert
Just joined
24 days ago
Solved

Outdoor cable box now too small

My outdoor cable box / cover is now too small following recent work to provide new cable. I am concerned about the cabling integrity to the natural elements.  How can I get a new one?

.  I couldn't find anywhere on the Virgin Media help site and app to request a replacement box - how do we go about arranging this please?

  • Robert_P's avatar
    Robert_P
    22 days ago

    Hello timjgilbert

     

    Thanks for posting in regards to the external box and getting it updated, we're happy to assist with this via the forums and welcome to the community.

     

    We'll need to get some details from you, so I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.

2 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    24 days ago

    That white "Omnibox" should have been replaced and the cable coiled up neatly to fit inside a new box.  However if you wait here a day or two a VM Mod will pick this up and discuss.

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    22 days ago

    Hello timjgilbert

     

    Thanks for posting in regards to the external box and getting it updated, we're happy to assist with this via the forums and welcome to the community.

     

    We'll need to get some details from you, so I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.