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Bungieben's avatar
Bungieben
Joining in
5 months ago

Order placed, I received the contract but nothing delevered

Hi, i'm at my wits end.

I placed an order for self install for BB new contract on 22nd November for delivery on the 9th Dec as my current contract with another provider ends this monday 15th but nothing has been delivered.

I have contacted VM call centre spoke to them on the phone for quite a while but were unable to help me as they have no record of it and all they kept saying was to login to VM and check the status but i explained to them i have no account number to do that.

This is where im hoping you can advise me as i logged on here using an old vm email address from my wife's previous account.

thanks

 

 

3 Replies

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  • Anonymous's avatar
    Anonymous
    5 months ago

    Phone up your current provider and tell them to cancel the cease of the service, VM will not have the kit to you by Monday and could potentially not have it delivered by Christmas. Use the compensation that they owe you for not being able to provide the service on the date their confirmation email told you it would be provided by to cover the increased costs of being out-of-contract with your current provider, and then see if things settle down in the new year.

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    5 months ago

    Hey Bungieben, thank you for reaching out and I am so sorry to hear you are having some issues with your delivery.

    Due to an incident at a warehouse operated by one of our third-party suppliers, some customers are experiencing delays receiving their orders. We are working with our partner to expedite deliveries as soon as possible, have directly contacted those customers affected to apologise and will keep them updated

  • mikess's avatar
    mikess
    Tuning in
    5 months ago

    Did you get anywhere with this? I'm in the same position and it's beyond infuriating.