Ongoing Installation Delays, No Internet & Missed Call Back from Complaints

I signed up for Virgin Media on 17th December, with an installation date originally set for 16th January. That was then delayed to 1st February, and now I’ve been told I have to wait until 15th February—over two months of waiting with no clear explanation for the repeated delays.

Last week, I received a text confirming that the outside work was completed, yet my appointment is still nearly two weeks away. In fact, the work was finished before my second appointment on Saturday, but by then, Virgin Media had already cancelled it and didn’t have another available for two weeks.

Because of these delays and the short notice, I wasn’t able to extend my existing broadband contract, meaning I’m now without internet while working from home. When I called to complain, Virgin Media told me to buy a dongle and said they would credit me for the cost. They also promised to call me back at 11am on Saturday to discuss the credit and the rest of my complaint. However, that call never came. When I followed up, all I was told was that “someone will be in touch.” I'm now £50 down after buying a mobile wifi box and sim card with no idea of when I'll be getting the money back from Virgin. 

It’s now Tuesday, and I still haven’t heard anything. I'm hoping posting on here might get a response from a member of staff...