Forum Discussion

asam78's avatar
asam78
Joining in
5 days ago

One touch switch - double billing

Hello all, 

I switched from BT to Virgin using the one touch switch service, with the switch apparently completing in early March. I moved as scheduled, but BT is still billing me. They say Virgin initiated a switch but Virgin hasn't completed the action on their side. However Virgin say that BT is misleading me and that the switch completed on the planned date. 

Now, it's a Catch 22 situation - BT won't cancel my service until Virgin complete the switch, but Virgin says it's all done. I can't get any further forward and I'm being billed for both. Virgin will refund the difference but I can't get BT to cancel. 

Please help? 

Thanks 

billing
switch

1 Reply

Sort By
  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    4 days ago

    Hi asam78 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you have been facing with your One Touch Switch from BT. So that we can get you some clarity and information on this we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina