Not received router or box

Question

I was supposed to receive my package on 4th December got a text from yodel saying there is a delay and your package will now be delivered on 3rd December ! In the past

rang up and was reassure you’ll definitely get it 9th or 10th was told would have a call back on 10th to check and no one rang me back

11th I ring again and I explain I ask of engineer who is coming on Thursday to put a new cover on brown box can bring one was told don’t worry your be up and running very soon can’t give date told is problem at warehouse

it is now 13th December no internet which means no tv as smart tv don’t have an aerial

its Christmas and all the kids presents are pretty much internet related

some one please help ! I don’t have unlimited mobile data either

should I just leave Virgin and try someone else to be up and running before Xmas they aren’t giving me a clear answer

I left sky as they’re internet went down again and rather than book a sky engineer I went with Virgin was told how good they are but am so dissatisfied

RetiredATCO · Answer

See thishttps://community.virginmedia.com/t5/QuickStart-set-up-and/Delivery-and-installation-issues-please-post-your-updates-here/td-p/5598412

Steven_L · Answer

Hello Bruno241,
Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your delivery this is due to an incident at a warehouse operated by one of our third-party suppliers, some customers are experiencing delays receiving their orders. We are working with our partner to expedite deliveries as soon as possible, have directly contacted those customers affected to apologise and will keep them updated.
Kind Regards,
Steven_L

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Not received router or box

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