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fry35's avatar
fry35
Joining in
2 years ago

Normal light. Internet connected and WiFi working, yet no internet. Virgin not showing as down.

Any ideas? Never had this before. I mean I've had "internet not connected" on my devices previously but this is when the router is reconnecting or flashing etc.

It's currently a solid yellowish light. Gone in to the router settings on a browser and everything is showing as working, WiFi, internet etc. But nothing coming though. Tried a reset, at the switch, plug, and cable levels. Nothing..

Virgin showing as working online, as always to be honest....down detector showing outages. Based on Cardiff.

Cheers guys! Any advice appreciated.

3 Replies

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  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 years ago

    Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

    VM will not dispatch any technicians while an area fault exists.

    If no area faults found:

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post….

  • evwillby's avatar
    evwillby
    Just joined
    2 years ago

    We have had the exact same thing for months now ever since we got upgraded to the gig1 Internet on our hub4. 

    We think it's something to do with IP address filtering. And our virgin connect app always says that it cannot find the hub even when we are sitting right next to it. We have intermittent Internet constantly. 

    I have even tried accessing the router settings however it constantly just doesn't load the page. I saw another post about this and it suggested turning of IP address filtering on your router settings. 

    If it persists much longer we will be asking virgin media for a new router as we are having to perform factory resets at least once a week to get everything to connect to it again

    • Paul_DN's avatar
      Paul_DN
      Icon for Forum Team rankForum Team
      2 years ago

      Hi evwillby,

      Thank you for reaching out to us in our community and welcome, sorry to see you  intermittent connection drops and are having to reset the Router at least once per week, I was able to locate you on our system with the details we have for you and cannot see any stand out issues, are you using any 3rd party Network equipment?

      Regards

      Paul.