Forum Discussion

Jizzy1's avatar
Jizzy1
Joining in
14 days ago

Non fault engineer visit

I am looking to get a non fault engineer visit to put in a extended cable on our existing cable. How do I book and I know it costs? 

2 Replies

  • Tudor's avatar
    Tudor
    Very Insightful Person
    14 days ago

    There will be a charge of £25. 

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    11 days ago

    Hi Jizzy1, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    As mentioned by Tudor, there is a £25 charge for the visit. This would be added to your next bill that's generated once the visit has completed. This is something we can certainly get booked in for you but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks,