Forum Discussion

msmazrv's avatar
msmazrv
Joining in
2 months ago

No wall sockets on old install

We’re redecorating and having new carpets laid and have a problem. We do not have wall sockets as our virgin service was installed 20yrs ago and the cable comes in through a hole the engineer drilled in the floor boards. We don’t want to drill a hole in the new carpet. How do we get an engineer to come back and reinstall and put a wall box? 

  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 months ago

    Hi msmazrv 

    You should call the pre-installs team on 0800 052 1734 and tell them you need a manned install.

    They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

    (It can take a couple of days for a member of the forum team to pick up your post)

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 months ago

    Is this “hole” near the outside wall?  Only asking as I’ve never seen a VM engineer chase walls etc.  If it is to the outside I suspect they will just drill a hole out and thread the cable that way. Otherwise cable is usually just clipped on the skirting boards etc. to where ever the cable entry is. 

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    2 months ago

    Hi msmazrv 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    In order to look into arranging this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Thank you for your support newapollo and Adduxi 👍

    Regards,
    Daniel