Forum Discussion

Molliehaywood1's avatar
Molliehaywood1
Joining in
12 months ago

No wall socket

Hello, 

I have just received my quick start box however I have no socket or wire to plug it into. I’ve looked around my whole flat and there isn’t one anywhere. How can I book a technician to fit one for me? 

  • Tudor's avatar
    Tudor
    Very Insightful Person

    You will only have been sent a QuickStart pack if the premises previously had VM. The box and cables may have been removed by the previous occupiers. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)

    Hey Molliehaywood1,

    Welcome to the Community Forums and thank for the post.

    Sorry to hear you have had this issue with your services getting installed, have you been able to get this arranged through or are you still not connected?

    Joe

    • Molliehaywood1's avatar
      Molliehaywood1
      Joining in

      Hello, 

      unfortunately, I’m still not connected. I haven’t been able to locate any wires or box. 

      mollie 

      • Joseph_B's avatar
        Joseph_B
        Forum Team (Retired)

        Thanks for coming back to us Molliehaywood1,

        I would like to go about arranging this with you so that we can get you installed correctly, for me to do so I will need to go about sending you a private message.

        Joe