Forum Discussion

Kdls's avatar
Kdls
Joining in
2 years ago

No wall socket - what's the best way to get an engineer visit arranged?

Hi,

I've just moved into a new property and we need to get the internet going sharpish because my partner works from home. We arranged for the Hub to be delivered before we moved so we wouldn't have any down time, but the self install requires a socket that we don't have.

I have two standard telephone connects, one marked NTL and one BT, but there are no round sockets or loose cables anywhere. Trust me, I've scoured the place.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 years ago

    Check the outside, if you have an NTL branded phone socket, there should be a Omnibox on the outside wall.  From there trace the wires to the inside.  It may have been cut by the previous tenants?  If there is no outside box, it may take longer to get an installation working.

    • Kdls's avatar
      Kdls
      Joining in
      2 years ago

      There is no outside box. I've got an engineer visiting this weekend. Cheers for the suggestions 👍

      • Daniel_Et's avatar
        Daniel_Et
        Forum Team
        2 years ago

        Hi Kdls 👋 Thank you for your posts and welcome to the Virgin Media Community 😀

        We're glad to hear an engineer visit has been arranged to deal with this. Please let us know how it goes.

        Thank you for your support Cardiffman282 and Adduxi 👍

        Regards,
        Daniel