Forum Discussion

Kdls's avatar
Kdls
Joining in
2 years ago

No wall socket - what's the best way to get an engineer visit arranged?

Hi, I've just moved into a new property and we need to get the internet going sharpish because my partner works from home. We arranged for the Hub to be delivered before we moved so we wouldn't have...
Adduxi's avatar
Adduxi
Very Insightful Person
2 years ago

Check the outside, if you have an NTL branded phone socket, there should be a Omnibox on the outside wall.  From there trace the wires to the inside.  It may have been cut by the previous tenants?  If there is no outside box, it may take longer to get an installation working.

Kdls's avatar
Kdls
Joining in
2 years ago

There is no outside box. I've got an engineer visiting this weekend. Cheers for the suggestions 👍

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    2 years ago

    Hi Kdls 👋 Thank you for your posts and welcome to the Virgin Media Community 😀

    We're glad to hear an engineer visit has been arranged to deal with this. Please let us know how it goes.

    Thank you for your support Cardiffman282 and Adduxi 👍

    Regards,
    Daniel