Forum Discussion

Ka12345's avatar
Ka12345
Joining in
12 months ago

No Virgin Media wall socket

I received a self install Hub 3 today but cannot find a wall socket to connect it to. I've been on hold to VM for a while and have given up. The hub is plugged in and my phone can find the WiFi, but it's not working as it can't connect via the cable. Any advice on how to get a wall socket installed? Do I have to pay for installation when I somehow manage to arrange it? As the self installation was offered, I assumed they knew I had everything I need to set it up myself. 

Thanks. 

  • carl_pearce's avatar
    carl_pearce
    Community elder
    12 months ago

    Self installs are an option where there was a previous live VM connection.

    Do you have a wall box on the outside of your home?

    • Ka12345's avatar
      Ka12345
      Joining in
      12 months ago

      I can't find anything inside or outside the house unfortunately.

      • carl_pearce's avatar
        carl_pearce
        Community elder
        12 months ago

        It won't cost anything, however, depending on what wiring there is it could take some time to sort.