Forum Discussion

Skw247's avatar
Skw247
Tuning in
6 months ago

No Virgin Broadband

After a thunderstorm on Thursday morning we had an area fault that took out all of Virgins services. Contacted VM and an engineer was due to come on Friday. VM cancelled as this was an area fault. Th...
Skw247's avatar
Skw247
Tuning in
6 months ago

I know is is an area fault but VM keep stating it has been fixed so then the appointment gets cancelled. But the are not fixing the issue. As usual the website says no issues in my area

  • newapollo's avatar
    newapollo
    Very Insightful Person
    6 months ago
    Skw247 wrote:

    I know is is an area fault but VM keep stating it has been fixed so then the appointment gets cancelled. But the are not fixing the issue. As usual the website says no issues in my area

    The website status report is for known issues that are more widespread, often affecting 100's or 1,000's of users, so not ideal for local problems.

    The automated Service Status number 0800 561 0061 gives details of more local issues down to postcode level.

    • Skw247's avatar
      Skw247
      Tuning in
      6 months ago

      And the automated service telephone number has been sayingnthere is no fault. The bit that has got on my nerves is the fact that I have had an engineer booked on Friday Saturday Monday Tuesday and no I have to wait till Wednesday. If they did not cancel the appointment I could have had this sorted tomorrow. 

      • Vikki_M's avatar
        Vikki_M
        Forum Team
        6 months ago

        Hi Skw247

        Thanks for your post and welcome to our community.

        We're sorry to hear about the area outage and do apologise for any inconvenience that's been caused by the visits being cancelled.

        How have things been since posting please?

        Is the service now working?

        Please pop back to us when you can.