Karen248
11 months agoJoining in
New to virgin broadband
My modem / hub arrived today. Started setting it up & the next step was to "plug it into the box on the wall" 🤔 what box on the wall??? I rang customer services & she made me an appointment for an engineer to fit the box. Am I missing something? Why wasn't this organised when I ordered broadband? Has she misunderstood me on the phone? I'm sooo confused 😵💫
QuickStart kits are sent out if the property had VM before. It may just be a cable without a wall box. If none of this exists then a manned install is needed. The previous tenants may have removed them?