Re: Appaling customer service

I changed my moving date and virgin media switched off my services on my current address despite confirmation that both dates would change.

They then continued to blame me, saying I'd requested the date and the change of date only applies to the installation date even though my confirmation of date of both the change of stop of services and new installation  was confirmed in a message. 

After 5.5 hours between web chat and phone calls I was advised that I would have my services reconnected as a priority and keep my installation date.

I have now been waiting 56 hours and I still have no services. Changes between 2 codes.  Done all of the trouble shooting. 

2 of us have lost a full days pay due to no Internet.  And now chargeable for mobile data.

They closed my complaint as resolved without checking with me. Its not resolved. I was supposed to have a call back to tell me the issue was resolved. I haven't. 

Having been a virgin media customer for 20 years, this is by far the worse customer service I have experienced. 

I want a phone call direct from head office - not from a supervisor in a call centre