Hi, located in the north east and since last Tuesday we have had no Internet connection. Does anyone here work for the engineering Team are have any information what could be the issue? In my village there is about 30 households that are without. All new installations.
A VM person should reply to your topic, usually within a few days, and might possibly be able to tell you more.
The automated service status number 0800 561 0061 may also gives you updates.
Any info you get from VM though is nothing more than an estimate. The estimated fix times may keep changing.
Make sure you have phoned in and reported the outage to VM to be eligible for any compensation due
https://www.virginmedia.com/help/billing-and-payments/automatic-compensation
Keep detailed notes of everything to make sure you are paid the correct amount due.
Forum TeamHi silogmi1
Welcome to the Community Forums.
Sorry to hear of your service issues. We've not been able to locate you on the systems on our side. Does our Status Checker here show any outages affecting you currently? You can also call our status line on 0800 561 0061 or check your My Virgin Media online account here for more information.
