No DELIVERY, no internet or communication from VM

I am in the same boat, kit was supposed to arrive 7th December and ordered on 26th November and am soon to be without internet. Apparently there was an issue with a distribution centre and so all deliveries have been postponed. Not received any communications from VM which is unacceptable given how many people this is affecting. Upon calling customer service they presented me with a tracking number for Yodel however Yodel have not received anything from VM as of late. Everyone seems to be in the dark until VM sort out whatever the issue was and clear the backlog

I believe there was a flooding at one of the distribution centres, so a loss of stock possibly?  I'm guessing VM are trying to get stock levels up as soon as, but would be unable to give anyone firm dates.  I would also guess at this stage a lot of backlogs will be filled after the Christmas period?  It's all speculation on my part of course.

LoL ,,, my quickconnect kit was supposed to be delivered on the 3rd December.

After 2 phones calls and being told it would arrive in 24hrs and nothing arriving on both occasions.

I found out that there had been an incident at their distribution centre and nothing was being sent out by Virgin media.

I phoned Virgin again and asked when my package was going to arrive and guess what the answer was,, LoL in 24hrs.

I knew that was yet another lie ,, so I tried to cancel the contract and then the merry-go-round started by being passed on to one person to the next.

Anyway, I eventually got someone who could actually cancel the contract and thought finally,, i'm done with Virgin on the 6th Dec.

But no,,, I have received an email today from Yodel to say my quickconnect package will be arriving this afternoon.

Virgin Media ,, the Company that keeps on Giving ,, even if you no longer WANT it.  LoL.

Now on my second call today from the Virgin Media Broadband sales team asking if I would like to sign up with Virgin again after I cancelled due to the lies and delays of sending out my quick connect package.

First one was ok , said he understood the delays could be frustrating and asked if I would consider rejoining Virgin.

I said no thanks, as I had already signed a new contract with my previous ISP.

He said fair enough and wished me a good day and hung up.

The second caller said he was sorry for the delivery delays, but said it was out of Virgins control as it was Yodel holding up the deliveries due to the bad weather and the busy Christmas posting time.

I said, I do not appreciate being lied too and told him I know the problem is at Virgins own Distribution center.

He said I am not a liar and I do not know who told you this falsehood.

I said, it was common knowledge on Virgins own Community Forums that all the delays stemmed from your own distribution center, and was also confirmed in a posting by a Virgin employee.

He ummed and aahed ,  then said he could credit my Account with £60 for the inconvenience if I took out another new contract.

As I began to inform him I had already taken out a new contract with my previous ISP ,, he hung up on me mid sentence. LoL.

I did considered blocking Virgins number , but after the time I have wasted trying to call them ,, they can now waste their time calling me.  ROFL

Hello morgantill

Due to an incident at a warehouse operated by one of our third-party suppliers, some customers are experiencing delays receiving their orders. We are working with our partner to expedite deliveries as soon as possible, have directly contacted those customers affected to apologise and will keep them updated.