Forum Discussion

VMC11's avatar
VMC11
Joining in
15 days ago

New wall socket fitting

It will be possible to book an appointment for fitting a new wall socket at our hourse?

All the previous phone atempts failed.. there is no direct contact number i can find to sort this issue.

Any help will be appreciated.

Thanks
C

socket

6 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    15 days ago

    As this is a Community Forum, and not a direct line to VM as such, it will take a day or two for a VM Mod to pick this up.  The standard non fault call out fee is £25.  You can also call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone.

    • VMC11's avatar
      VMC11
      Joining in
      15 days ago

      Unfortunatelly this isnot an option anymore. At that number is a robot that does not offer any options.. just a predefined set of services that have nothing to do withmy request... Ive tried it multiple times.. nothing works.. is a never ending loop. same issue for the chat... 

      Is shoking to me how a company like VM is managing this request.

      • Gareth_L's avatar
        Gareth_L
        Icon for Forum Team rankForum Team
        12 days ago

        Hello VMC11 

        We can arrange the additional socket for you from here. Sorry, you got no joy from calling.

        If you don't mind, I'll need to send you a private message to pass security. 
        If you can check the envelope at the top right of your screen, that would be great. 
        Gareth_L