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Hrechko's avatar
Hrechko
Just joined
13 days ago

New kit

Received tonight my first kit from Virgin. However a cable is damaged with wires protruding and experiencing intermittent WiFi loss.

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  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    10 days ago

    Hi Hrechko, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear that you're having some issues with your equipment. Can you please expand and be a little more specific on the cable you're having the issue with? Is this the coaxial cable going in to the hub or the connection on your internal socket? As mentioned by Cardiffman282, could you provide a photo so we know what we're dealing with?

    Many thanks,