New hub 3 stuck in ‘Update in Progress’
I have the same issue where by the Hub 3 has no wi-if and tells me ‘no internet connection’ and 192 168.0.1 page says update in progress.
In the last 2 months, I have had three failed Hub 3 replacements, 2 failed Hub 5 attempts (unable to get Hub 5 because VM has not installed the connector in the area, apparently) and 1 failed Hub 4 attempt. 3 separate engineer visits, 1 none appointment (call centre lied that an engineer was booked), several hours on calls to call centres. In total and across 2 months, 7+ days without Wi-Fi.
Last engineer (13/11/2023), whilst very helpful, left unable to fix the issue. He kindly tried to book another visit with the earliest available date 20th November, which is not great.
Right now, I have no Wi-Fi, no engineer booked and no idea how the issue will be resolved.
Any help appreciated.