Forum Discussion

Declan499's avatar
Declan499
Joining in
3 months ago

New flat - Broadband available?

We’ve just loved to a new flat, but been told they can’t supply to us yet our neighbours have Virgin and we have box on our exterior wall. So why can’t we can’t virgin?

 

[Mod - title edited for clarity]

1 Reply

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    2 months ago

    Hi Declan499, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've been advised that we're unable to provide services to your address. When it comes to flats, it's not unusual to see this if you're in a block or above the ground floor. 

    We're not able to change this via the Community but you could try speaking to the Sales Team. They may be able to arrange a survey to see if it's possible to provide you with a service. You can reach them on 0800 183 1234.

    Many thanks,