Forum Discussion

zombie1111's avatar
zombie1111
Joining in
13 hours ago

New Customer, Received Hub 5 Gig1 today but its not working, Hopefully VM staff can see this Post!

Hello

New Customer

Received Hub 5 Gig1 today but its not working, called up to activate it, talked to two different people on the phone to troubleshoot the HUB and its still not working

its been flashing with the blue light for about 9 hours, i can connect on my PC but says connected but no internet, sometimes flashes yellow but not for long

booked an engineer for Tuesday

its just very disappointing and not a very good start, not only has not not worked to begin with, we now have to wait until tuesday for it to be fixed

Can a VM staff member check my connection and make sure its been activated properly?

for some reason i can't check my account details or status on the website or App, things seem to be down on there for some reason


1 Reply

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    4 hours ago

    QuickStart packs are issued when there is a record of a previous customer at the address in the past few years. There is no guarantee that the connection is in good condition, or even that a previous occupant may have removed or damaged part of the properties installation. If you have no connection to the internet VM will not be able to access the hub diagnostics from their end, so a tech visit is the only option. If there is an issue beyond your front wall on the cabinet drop it may require a drop repull, which is a contractor job & requires a separate two man team.