New customer already regretting this

I think we both know that nobody is digging up a blocked duct on Christmas Eve

The dates are just thrown out without a thought. 

Last year someone had a technician visit promised for Dec 25th. No prizes for guessing what didn't happen. 

Just came by to see how the Xmas Day visit went 🙂 

They have the auto date change working well now.  VM can close down for a few days and the computer will keep telling lies for them. Sorted!

Update: it will come as no surprise that i am still waiting for my install to happen. I have a new date of the 14th Jan.

I put in a complaint via matt the forum guy here.

I've been updated via that complaint that VM are waiting for a permit from the council to dig up the pavement presumably. I have emailed the council to try and find out if that permit has actually been requested as i dont trust VM one bit now. I've read on other peoples posts that they just use that as a way to not pay compensation, so im going to make sure myself that theyre actually doing what they say, and if not i'll be raising it directly with the ombudsman to make sure i get compensated from my original install date back on the 18th Dec.

I'll keep this updated incase it helps anyone else.

Permissions to dig up the pavement are usually shown on https://one.network/.

If you put in your postcode and a suitable date range it should show any outstanding permissions.  I think you now have to sign in to use this. 

for anyone else that is waiting on some sort of outside work that involves a council permit , ie: digging up the pavement. the site that jpeg1 linked and other people have mentioned in other posts is very helpful. I checked one.network again just now and it has been updated this afternoon for my work, including permit info and dates. so all being well we might have some progress!

So the 3rd party cabling lads turned up today. After waiting for the council permit to dig up the pavement to clear a supposed blockage, it turns out the first team just didnt do it properly. so poor that it happened and delayed the install by a month, but i guess the good news is they pulled the cable through ok today without the need to dig and supposedly its all ready to go for the install engineer tomorrow.

Just incase anyone else has this problem with a stuck cable through the duct, the lads that turned up today looked like theyd been round the block and knew some tricks, they said, never do the pull from the house/box end. always do it from the connection at the bottom of the drive, that extra few meters and extra few bends to get round can cause problems sometimes. wish id known this when the first young lads came round to tell them, so you never know if anyone reading this might find it helpful to avoid any delays.

Don't forget your compensation! 

It should be automatic, as a discount on your bill. But keep all contact records in case you have to chase them.